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Categories and Classes of Water Damage

3/12/2018 (Permalink)

Water Damage Categories and Classes of Water Damage Sewer backup can happen to anyone.

Despite what many people think, not all home water damage is created equal.  There are actually a number of different classes and categories of water damage.  According to the IICRC (Institute of Inspection Cleaning and Restoration Certification), there are three categories of water/liquid and four classes of damage.

Category 1- This is basically any liquid from a clean and/or sanitary source like a faucet, a toilet, or fountain.

Category 2- This refers to liquid/water that used to be called grey water, which can potentially cause illness if ingested.  This includes things like dishwasher or washing machine overflow, toilet overflow or sink drains.

Category 3- This category used to be called black water; it is extremely unsanitary.  This includes sewer backup, flooding from rivers, and stagnant liquid that has fostered bacterial growth.

Now the classes;

Class 1- This is very easy to deal with and only affects a part of a single room, with little to no wet carpet, with water only on surfaces like wood or concrete.

Class 2- This class affects an entire room, and wetness has sent up the walls about 12" or more, with moisture still in the structure.

Class 3- This class basically means that ceiling, walls, carpet and insulation are all saturated with liquid or water.  This is often due to water coming from overhead

Class 4- This class means that there has been enough water or time to saturate materials with very low levels of permeation, like hardwood or stone.

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation.  These IICRC standards take years to develop and require the coordination of experts in the filed; manufactures, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated.  The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Out staff is highly trained in property damage restoration and we are an IICRC Certified Firm.  We believe in continuous training; from initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with knowledge to restore your property.

Call SERVPRO of Harrisonville/Belton/Raymore at (846) 884-2240 for all your restoration needs!

What to Do When You Have Water Damage

3/12/2018 (Permalink)

Water Damage What to Do When You Have Water Damage Broken supply line to a fridge.

As a homeowner, at some point, you will likely experience flooding in your home.  Whether from an overflowing toilet or sink, a broken water heater, a heavy storm, or broken pipes, water damage is a fact of life.  It's best to call professionals to take care of repairs and water cleanup, but here are some things you can do while you are waiting for help to arrive.

Focus on Safety

Your first concern should be you and your family's safety.  Depending on the water source, the water itself can be a significant hazard, so if the water is not clean, leave the cleanup to the professional.  Keep the following in mind:

  • Only do activities that are safe to perform, and wait until the professional arrive if you are unsure.
  • Electrical and "slip and fall" hazards are common concerns, so be aware of electronic appliances and watch your footing.
  • Remember that waterlogged furniture and other materials can be heavy, so be careful when trying to move anything out of the water.

What to Do While You Wait for Help

Depending on the amount of water damage and your safety assessment , there are some activities you can do to help with water cleanup before the professionals arrive or after the begin cleanup efforts.  If the amount of standing water is minimal you may be able to remove excess water by blotting or mopping.  Additional activities include:

  • Removing upholstery and cushions and propping up to dry
  • Turning in the air conditioner, if available, during warm weather.
  • Remove area rugs
  • Gathering loose items from the floor
  • Wiping water from the surface of wood furniture

The important thing, though, is to leave most of the cleanup to the experts. Water damage can cause serious hazards like mold and bacteria growth if not addressed quickly and thoroughly, and professional crew will have the equipment needed to get the job done right.  

Call SERVPRO of Harrisonville/Belton/Raymore at (816) 884-2240 we are ready to help you 24/7/365.

Restoring your Commercial Property after Water Damage Event

3/7/2018 (Permalink)

Flooding and water damage events to  commercial properties are often complex with numerous issues that require a knowledgeable and flexible response.  Whether we're dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damage area.  in many instances, normal operations can continue in temporary space while we restore your facility.

 Restoring Commercial Properties Presents         Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints.  We understand that every hour spent cleaning up is an hour of lost revenue and productivity.  So when an emergency situation arises in your business, give us a call and we.ll be there fast with the help you need.

About SERVPRO of Harrisonville/Belton/Raymore.

SERVPRO of Harrisonville/Belton/Raymore specializes in the cleanup and restoration of commercial and residential property after water damage event.  Our staff is highly trained in property damage restoration.  From initial and ongoing training at SERVPRO"s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with knowledge to restore your property.


  • IICRC Certified Firm
  • AMRT Allpied Microbial Remediation Techician
  • ASD Applied Structural Drying Tecician
  • CCT Carpet Cleaning Technician
  • CDS Commercial Drying Specialist
  • ECTP Employee Certification Training Program
  • FRT Fire & Smoke Damage Restoration Technician
  • OSHA 10 Hour General and/or Construction Industry Training Program
  • RRRP Lead Based Paint Activities and Renovation
  • WRT Water Damage Restoration Technician

SERVPRO of Harrisonville/Belton/Raymore 

Be Ready and Prepared for that Emergency

3/7/2018 (Permalink)

It's always a good time to plan on the future.  Book your free Emergency Ready Planning lunch today!

SERVPRO of Harrisonville/Belton/Raymore utilizes the latest technology in order to expedite the mitigation process further increasing our value to our customers.  The SERVPRO Ready Plan is a tool for property managers and owners, both residential and commercial.  It allows for the creation of an Emergency Ready Profile.  By developing a SERVPRO Emergency Ready Profile for your home or business, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your home of business.

Preparation is the key to making it through any size disaster, whether it is a large fire or area flood, or just a minor water leak. Having an Emergency READY Plan may help minimize the time your business is inactive, and get you back in the building following a disaster

Give us a call today to complete your Emergency Ready Profile. Call today at (816) 884-2240.

Fires Could Happen your Home in an Instant

3/7/2018 (Permalink)

Leaving your oven on accidently can do more damage than you think. Leaving the house with your oven on seems like something that most of us have done and will continue to do.  A family t recently had the worst-case scenario happen to them when they left the oven and left the house for no more than 15 minutes and it erupted into flames.  Luckily, they came k quickly and were able to stop it with a fire extinguisher.  But if they had just simply left the house to go to the grocery store and were gone for  just 15 minutes more, their entire home could have been affected.  Just remember to double check before leaving your home.  Fire damage to your home could be detrimental but the restoration process begins when you call us, SERVPRO. Our representatives will ask questions regarding the fire damage event that will help us respond immediately with all the appropriate equipment and resources.  We clean, sanitize, and disinfect the restorable items and structure that were damaged by the fire.  We use a variety of cleaning techniques to restore  your belongings to pre-fire condition.  We also trained to remove odors using industrial air scrubbers and fogging equipment.

SERVPRO of Harrisonville/Belton/Raymore are here for you 4/7/365 at (816) 884-2240.  

4 Important Steps you should Take to Reduce Space Heater Fires

3/7/2018 (Permalink)

Space heaters can be very convenient, especially if you have one room in your home that never seems to get enough heat from your central HVAC system.  Whether you use a space heater regularly or you only pull it out on the coldest winter days, here are four important steps you should always take to prevent fire damage from a burned space heater.

1. Clean It Thorouyghly

Before you use your space heater for the first time, make sure you clean all visible surfaces thoroughly.  Dust and other small particles tend to build up on the heater's surface and could potentially cause the unit to overheat or catch fire if not removed regularly.

2. Leave Plenty of Empty Space Around your Heater.

Never put your heater up against a blanket, piece of furniture or any other item.  If you do, you're likely to have a burned space heater before long.  Space heaters should always have at least three feet of empty space around them, free from furniture, carpets and other items.

3. Keep Heater Away from Kids

Don't operate a space heater in an area where kids frequently play.  To reduce the risk of fire if a child does accidentally knock over the heater, make sure you purchase one that has an emergency shut-off mechanism.  You should also keep pets away from heaters whenever possible.

4. Never Leave a Heater Unattended

Never leave a space heater unattended.  If you plan to leave the room for a few minutes or a few hours, turn space heater off beforehand.  You can easily turn it back on when you return.

Following the preventative steps will minimize your chances of fire damage while warming your home.  If you experience a burned space heater or fire damage even after taking these preventative steps, a fire damage restoration professional can help with your smoke cleanup and restoration needs. Just call SERVPRO of Harrisonville/Belton/Raymore at (816) 884-2240

Need Smoke and Soot Cleanup

3/7/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor.  Our smoke damage expertise and experience allows us to insect and accurately asses the extent of the damage to develop a comprehensive plan of action.

Smoke and Soot Facts:

  • Hot smoke migrates to cooler ares and upper levels of a structure.
  • Smoke flows around around plumbing systems, seeping through holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are tow types of smoke-wet and dry.  As a result, there are different types of soot residue after a fire.  Before restoration begins, SERVPRO of Harrisonville/Belton/Raymore will test the soot to determine which type of smoke damage occurred.  The cleaning procedures will them be based on the information identified during pretesting. Here is some additional information;

Wet Smoke-Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke-Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue-Produced by evaporation of material rather that from the fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call us today at (816) 884-2240  24 Hour Emergency Service

Your Water Heater Flooded your Home, Now What Do You Do

3/7/2018 (Permalink)

SERVPRO uses the right equipment to identify affected materials.  SERVPRO will check for the source of moisture in your home or business.

Gypsum, aka "drywall," is a very popular material for use in the construction of homes and offices.  The material is noted for its strong fire-resistant qualities.  However, drywall is also known to be incredibly susceptible to being damaged by moisture compared to many other building material.

This is, in part, because drywall is extremely porous, readily absorbing moisture and retaining it.

If the moisture content (%MC) of drywall exceeds even 1%, then the drywall can be considered "moisture-compromised" and in need of either drying or removal depending on weather or not mold has begun to grow.

Even greenboard, the "water-resistant" drywall, will be damaged by moisture if it gets past the green, water-resistant paper covering that gives greenboard its name.  The majority of greenboard's water resistance comes from the paper covering, not the drywall itself.

Because of how suseptible drywall is becoming damaged by even minute amounts of moisture, it's important to be able to accurately asses the amount of water present in drywall.

When looking for a moisture meter to use for testing drywall, some considerations include:

  • Whether or not the meter has gypsum scale.
  • The range at which the meter detects moisture-the meter should be able to accurately detect very small amounts of moisture.
  • Length of the pins.
  • Additional scales for other materials-most professionals have to work with more than just drywall , so having a moisture meter with the ability to test other materials using different reading scales is a must.

In many cases, if there is significant moisture in a gypsum board, then there will be obvious external signs.  For example, a simple visual inspection can be made to spot discolored or visibly crumbling drywall, or a musty odor can indicate a problem with mold growth.

Call us for any size disaster at (816) 884-2240.

Understanding Mold

2/27/2018 (Permalink)

When water intrudes into your property, mold growth can start in as little as 48 hours.  Consider the following mold facts:

*Mold is present almost everywhere, indoors and outdoors.

*Mold spores are microscopic, floating along in the air, and may enter your home through windows, doors or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

*Mold spores thrive on moisture.  Mold spores can quickly grow into colonies when exposed to water.  These colonies may produce allergens and irritants and have the potential to cause other health effects.

*Before mold remediation can begin, any source of water or moisture must be addressed.  Otherwise, the mold may return.

*Mold often produces a strong, musty odor, and that odor can lead to possible mold problem areas.

*Even higher-than-normal indoor humidity can support mold growth.  Keep indoor humidity below 45 percent.

If you suspect you have any of these issues contace SERVPRO of Harrisonville/Belton/Raymore at (816) 884-2240 we are here for you 24/7/365.

Commercial Building Restoration and Cleaning.

2/27/2018 (Permalink)

Commercial Commercial Building Restoration and Cleaning. Working to restore you and your business to it's full potential.

SERVPRO of Harrisonville/Belton/Ramore is ready to respond immediately and work quickly to clean and restore your business.  We understand that you property's appearance is important and that every hour spent restoring is an hour of lost productivity.  When you need a restoration or cleaning professional, SERVPRO of Harrisonville/Belton/Raymore has the training and expertise to help make it "Like it never even happened."

*Small office Buildings

*Large Office Buildings

Apartment Buildings


* Hotel/Motels

*Small Retail Stores

*Large Retail/Big -Box Stores

*Manufacturing & Industrial


Every commercial property experiences wear and tear, including dirt and grime that accumulates from ordinary use.  You can count on SERVPRO of Harrisonville/Belton/Raymore to make your work space look its very best.  Professional cleaning helps to protect your carpet and upholstery and increase its lifespan. We also are there for you if you have a commercial water loss, fire or need mold remediation.

Have questions? Call Today- (816) 884-2240